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I needed a new garage door installed to replace an old one that had broken down. Gord from Door Design helped me to select a new one according to my budget and had it installed within about a month.… Read more I needed a new garage door installed to replace an old one that had broken down. Gord from Door Design helped me to select a new one according to my budget and had it installed within about a month. Fair price, nice product, quick and good installation.
Thank you Door Designs.

The follow-up service is very poor. In January 2014 during the cold spell the glass in one of the windows shatered. We phoned right away when discovered and were told that it happened to more garage… Read more The follow-up service is very poor. In January 2014 during the cold spell the glass in one of the windows shatered. We phoned right away when discovered and were told that it happened to more garage door windows this year and that some one would phone back. After approx. a month nobody had called and my wife phoned again and received the same answer. In all she phoned approx 3 or 4 times but never received a return call. It would be nice if they would have phoned back and let us know whether it was covered under warranty, or we should contact the manufacturer or repair at our expense.

We contacted Door Design after our home had water come into the garage during a rain storm. This resulted in the garage door opener failing to open or shut. A representative attended our home, he was… Read more We contacted Door Design after our home had water come into the garage during a rain storm. This resulted in the garage door opener failing to open or shut. A representative attended our home, he was polite and courteous I did not see him connect any instrumentation to the unit to make a diagnosis. It appears that the representative based his diagnosis on hearing ten "clicking" sounds and observing the light bulb flashing ten times from the opener, I was advised in essence this was the opener doing a self diagnosis. With this he deduced that the logic board had been damaged and we required a new one, the cost of a new logic board and labour would be around $200-$250. He provided us with an alternative which was to consider getting a new unit for an additional $100- $150.00 instead of getting just the Logic Board as it would have a warranty. I advised that we would think about it. We paid for his home visit and as a result of his diagnosis opted to order a login board directly from the manufacturer instead of buying a whole new unit or having anyone come in to do the labour. After I received the new Logic Board, I installed it according to the instruction but the garage door still did not work. I decided to call the manufacturer in Arizona, the representative on the phone was very helpful and patient, he guided me through the trouble shooting process and we both discovered that the logic board was not the issue, it turned out to be the sensors located near the bottom of the garage door. I still don't know why the representative that came to my home could do what rep on the phone did, anyway I contacted Door Design to request a refund based on their incorrect diagnosis of my problem and the needles ordering of the new logic board. I was advised by the manager that she would bring my complaint up with the owner, Gord and that they would call me back the upcoming Thursday. As it turns out I had to call them back the following Monday because no one called me. When I spoke with the employee, Susan she advised me that I was out of luck despite the incorrect diagnosis, I was told that they had to use their gas to get to my residence and a refund of the home assessment would be out of the question. I understand that the company did have to use their resources to attend my home but I believe that they have a responsibility as the "authorized" professionals to get the diagnosis right. Can you imagine if I had ordered a whole new unit as was the suggested to me! I never would have realized that all I need was two fairly inexpensive sensors and would have wasted over $350.00 needlessly. I believe a refund for the home evaluation/assessment in this situation is warranted and I am disappointed that Door Design would not honour their proclaimed reputation of "honesty and integrity".
J.M.

There was an error in the manufacture of the door. It was caught by installers and corrected as soon as part was delivered. Otherwise all ratings would have been excellent.

We had a great experience installing a tricky custom built door. Not only was the door professionally installed, our technical swept and cleaned the garage on finishing the job way beyond the call of… Read more We had a great experience installing a tricky custom built door. Not only was the door professionally installed, our technical swept and cleaned the garage on finishing the job way beyond the call of what was required. There was a real sense of commitment to quality that was very refreshing and would lead me to recommend these guys to anyone.